Returns
Dunsten Jewelry is dedicated to delivering high quality lab grown gemstones and jewelry. If you are not 100% satisfied for any reason, we are happy to return your item, subject to the terms and conditions of this return policy.
You have 14 calendar days to return an item from the date you received it.
A $10 return label fee will be deducted from the refund amount to cover the cost of return shipping.
All returned items must be in complete, unused and original condition, inclusive of the original packaging, original tag, original warranty certification or lab grown diamond certification.
Returned items must show no signs of use, wear, or abuse. Moissanite merchandise returned without original GRA certificate is subject to a $25 lost warranty fee.
If you received a free gift with your purchase, the gift must be returned along with the item you purchased. Failure to return the free gift may result in a charge to you for the item, or we may deduct the value of the gift from the amount refunded to you.
If the returned product does not meet the above requirements, we will not process your return or exchange, and we do not guarantee that we will send the non-returnable/non-refundable product back to you.
Please include a copy of your invoice so we can properly process your return. We are not responsible for any lost or stolen items.
Allow up to 2 weeks from the date we receive your return for processing.
Refunds will be issued to your original form of payment.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on Final Sale items or gift cards.
Exchanges
If you'd like an exchange, please make a return and place a new order.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note that a $10 return label fee will be deducted from the refund amount to cover the cost of return shipping.
If more than 14 business days have passed since we’ve approved your return, please contact us at service@dunstenjewelry.com